January Newsletter
Happy Birthday Sukhmeen! This is a HUGE birthday shout-out to CCS’s children’s services coordinator Sukhmeen who’s birthday celebrated this month! Sukhmeen is an invaluable member of our team at CCCS, bringing dedication, warmth, and a positive spirit to every task she undertakes. Her commitment to excellence and compassion in providing care truly make a difference in the lives of those we serve. January Jobs List Contracts Administrator Marketing Apprentice Company News and Updates WE have three BRAND NEW Websites! We’re thrilled to announce three new websites designed to elevate your experience with Concept Care Solutions: – Main Company Website: www.conceptcaresolutions.com Explore our company, services, and vision. Home Care Website: www.conceptcarecommunityservices.com Tailored for personalised home care services. Recruitment Site for NHS: www.conceptcarerecruitment.com Ideal for those exploring career opportunities within the NHS. Discover user-friendly platforms delivering valuable insights and a seamless browsing experience. Discover user-friendly platforms delivering valuable insights and a seamless browsing experience. Explore now for a future of enhanced connectivity and service excellence! Unlock a wealth of well-being resources with the “Wisdom: Learn, Grow, Thrive” app, now accessible on both Apple and Android. This employee wellness app provides valuable support for your personal and professional growth. To benefit from its features, simply connect with your line manager to obtain the access code. Introducing January’s Care Champion Award! This recognition is dedicated to individuals who epitomise excellence. It honours those who consistently go the extra mile, demonstrating steadfast dedication and compassion. Beyond being an award, it symbolises a profound commitment to our values and the well-being of those under our care. This accolade, features categories like Compassionate Coordination, Reliable Team Player, Innovative Problem Solver, and Positive Workplace Wellness. This month, we’re delighted to recognise Anum Khan, the Branch Manager of our Islington home care office, as the standout winner for her client centred excellence! Anum’s exceptional efforts have not only successfully managed a take home and settle contract but have also led to the flourishing success of its management. Her dedication and hard work have truly made a remarkable impact. Congratulations to Anum for this well-deserved achievement! Anum Khan Islington Branch Manager (Home Care) Charity in Barnet providing essential food for care staff We’re thrilled to share some heartwarming news that embodies the spirit of community and care. Our local partnership with Harvest Church in Wembley has blossomed into a meaningful collaboration that goes beyond the traditional realms of support. In a beautiful display of solidarity, Harvest Church has extended a helping hand to some of our dedicated care professionals who may be facing challenges. They are generously providing nourishing meals to those who may need a little extra support during these times. We extend our deepest gratitude to Harvest Church for their generous initiative and applaud the collective effort that makes our local community stronger, more resilient, and full of compassion. If this is of interest to you Get In Touch with us via this link! Quality Spotlight Safe Guarding We actively collaborate with individuals to ensure their safety and work closely with partners to devise effective strategies. Our goal is to enhance the quality of life for our clients while safeguarding their rights. Recently, we conducted a Safeguarding Refresher Week for our care professionals, reinforcing their knowledge on identifying and reporting safeguarding concerns. Treating people as individuals We’re committed to learning, innovation, and continuous improvement. Embracing creative approaches, we aim to enhance equality of experience, outcome, and quality of life. Our latest training resource, available on our website, empowers care professionals with the best practices to elevate the quality of care for our clients. Learning, improvement and innovation We prioritise individualised care, ensuring support aligns with specific needs, preferences, and strengths. Embracing a culture of learning, improvement, and innovation, we recently had a client with learning difficulties take a significant step forward by gaining work experience at our Watford office—a testament to our commitment to continuous growth and empowerment. January Client Feedback Discover the heartfelt stories and expressions of gratitude from our clients, illustrating the positive impact Concept Care Community Services has on the lives of those we support. Thank you for making Louise’s Christmas stress-free with carers and arranging a nurse for New Year’s Day L.H – Islington Client I can’t begin to tell you how much you have helped us with the Take Home and Settle referrals. Islington Council Anum helped me comprehend the situation I was in and encouraged me to progress. Words can’t explain how much she helped with my mental health during difficult times. N – Islington Client I would also like to thank you very much for your support with everything. S.S – Northampton Client Home Care – News and Updates The CQC has just released a new framework essential for our success Thrilling updates are here! The Care Quality Commission (CQC) has rolled out a ground-breaking Single Assessment Framework, reshaping how we’re evaluated. It’s a game-changer for CCCS this year. Click here to find out more! Key Points The latest CQC Quality Statements, also known as ‘We Statements,’ outline essential commitments for providers, commissioners, and system leaders. Aligned with the five key questions of the CQC’s inspection framework, they cover safety, effectiveness, compassion, responsiveness, and leadership. From safe environments and effective staffing to compassionate care and workforce well-being, these statements guide the delivery of high-quality, person-centred care and support the CQC’s mission to promote excellence in health and social care services. What Does All of this Mean? Individuals will receive care, treatment, and support grounded in evidence-based practices and aligned with good practice standards. Care providers’ systems will ensure that employees stay updated on evidence-based good practices, required standards, and national legislation. People will be informed about current good practices relevant to their care and will actively participate in incorporating them into their care plans. Nutrition and hydration needs will be addressed following current guidance. Both employees and their leaders are encouraged to explore new and advanced methods. Research indicates that adopting these practices may enhance the way services deliver care.
