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Concept Care Solutions Privacy Policy

Everything You Need to Know About Our Home Care Services

We are Concept Care Solutions, which comprises Concept Care Community Services and Concept Care Recruitment, dedicated to delivering high-quality homecare services and healthcare recruitment solutions across the UK. We are a registered company in England and Wales with company registration number 04335280. Our registered office address is 58 High Street, Watford,Hertfordshire England, WD17 2BS. 

Concept Care Solutions may operate under different divisions, including Concept Care Community Services (providing homecare services) and Concept Care Recruitment (providing healthcare recruitment solutions). Throughout this privacy promise, where we refer to “we” or “our,” we mean Concept Care Solutions and its operational divisions.

This privacy promise explains how we collect, use, store, and share personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (“Data Protection Legislation”).

Our Commitment to You

We understand that your privacy is important. We are committed to handling your personal data fairly, transparently, and in compliance with data protection laws. We will only collect personal data where we have a clear and lawful reason to do so, and we will ensure it is used in ways that are relevant, appropriate, and secure.

Your data will only be used for purposes that we have explained to you and not in any way that is incompatible with those purposes. We take steps to keep your data accurate and up-to-date and will keep it only for as long as is necessary for the purpose for which it was collected.

How to Contact Us

Concept Care Solutions has appointed a Data Protection Officer (DPO) to oversee data protection matters and to ensure that your data is handled properly. If you have any questions or concerns about how your data is collected or processed, please use the Contact Us form on our website and your concern will be directed to reach our DPO.

The Information We Collect and How We Use It

The type of information we collect will depend on your relationship with us. If you are enquiring about our homecare services, we may collect your name, contact details (such as email, phone number, and address), the relationship to the person receiving care, and information about their care needs and general health. This allows us to assess the requirements and provide suitable care services.

For those applying for healthcare recruitment opportunities, we may collect your name, contact details, CV, job preferences, specialities, employment history, and relevant qualifications. This information helps us to assess your suitability for roles and to manage the recruitment process effectively.

We obtain information directly from you via our website forms, phone calls, emails, and, in some cases, from job boards or professional directories. We will only use your information for the purposes for which it was provided, unless we have a legitimate reason to use it for a compatible purpose or are required by law to do so. If we need to use your information for any new purposes, we will inform you and explain the legal basis for that use.

Clients and Families

When we provide homecare services, we may process data such as your name, contact details, health and care requirements, and details about your relationship with the person receiving care. This data enables us to plan, deliver, and manage care services responsibly and to comply with our legal obligations. We may need to share this data with healthcare professionals or other organisations involved in your care when it is necessary and lawful to do so.

Recruitment Candidates

When you apply to work through Concept Care Recruitment, we process data such as your contact details, CV, references, job history, and any required background checks. We use this information to manage your application, evaluate your suitability, and communicate with you. We also process certain information as required by law, such as right-to-work checks and relevant health data for workplace safety.

Our Legal Grounds for Using Your Data

We only process your personal data when the law allows us to do so. This may be because we need the data to fulfil a contract with you, to meet our legal obligations, or because it is in our legitimate interests to provide services and operate our business effectively. Where none of these grounds apply, we will seek your consent and inform you clearly about how to withdraw it.

Sharing Your Information

We only share personal data where necessary and lawful. This could include sharing information with healthcare professionals, social care services, or emergency services to provide safe and effective care. We may also share data with regulatory authorities or law enforcement agencies where required by law.

For recruitment, your data may be shared with organisations such as DBS for background checks or with potential employers if you are placed in a role. In limited cases, we may share your data with trusted service providers who support our business (for example, payroll or IT providers). We always ensure such parties have proper agreements in place to keep your data secure.

We do not sell your data or share it for marketing without your consent.

Cookies and Website Analytics

cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and support marketing activities. This Cookie Policy explains what cookies we use, why we use them, and your choices regarding cookies.

Cookies are small text files stored on your device by your web browser when you visit a website. They help remember your preferences and improve your experience on the site. Some cookies are essential, while others help us understand how you use our services or support our marketing efforts.

Types of cookies we use

We use the following categories of cookies on our website:

  • Essential/Functional Cookies: Necessary for the website to function properly (e.g., login sessions, preferences).
  • Analytics Cookies: Help us understand how visitors use the site and improve our services.
  • Marketing Cookies: Used to track visitors across websites to display relevant ads and measure campaign effectiveness.
  • Social Media Cookies: Set by social media platforms when you interact with embedded content (e.g., sharing buttons).

 

Third-Party Cookies and Services

We use several third-party services that may set cookies when you visit our website. These include:

  • Google Analytics, Google Tag Manager, and Google Search Console for website analytics and performance monitoring.
  • GoHighLevel CRM and marketing tools for managing forms, chat widgets, and marketing promotions.
  • Social media embeds such as Facebook, LinkedIn, Instagram, TikTok, and YouTube.
  • Advertising platforms including Google Ads and Facebook Ads.
  • Hosting and website builder tools such as Elementor Pro.

 

Our website uses cookies to improve your browsing experience and to help us understand how visitors interact with our site. We use essential cookies to enable core functionality and analytics cookies (such as Google Analytics) to measure site usage. Before using any non-essential cookies, we will ask for your consent. You can manage your cookie preferences via your browser settings or through our cookie control tools.

How We Keep Your Data Safe

We take the security of your personal data seriously. We have physical and electronic safeguards in place to prevent unauthorised access, loss, or misuse. Paper records are stored securely in locked cabinets, and digital records are protected with password systems, encryption, and regular backups. Access is strictly limited to authorised staff members, all of whom receive training in data protection. We are proud to hold ISO 27001 certification, demonstrating our commitment to information security.

How Long We Keep Your Information

We only retain personal data for as long as necessary to meet our operational needs and legal requirements. Care records are usually kept for seven years after the end of service. Recruitment data for unsuccessful applicants is retained for up to two years unless you give us permission to keep it longer. Employee data is generally held for six years after employment ends. Once data is no longer needed, we securely delete or destroy it.

Your Rights

You have the right to know how your data is used, to request access to the information we hold about you, and to ask us to correct any inaccuracies. You may also ask us to delete your data when appropriate, restrict how we use it, or request that we transfer it to another organisation. Additionally, you have the right to object to us processing your data in certain circumstances, including for marketing purposes.

If you wish to exercise any of these rights, please use the Contact Us form on our website to reach our Data Protection Officer, or contact them using the details above.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us directly using the Contact Us form on our website. We take complaints seriously and will respond promptly. If you remain dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO) by visiting ico.org.uk/concerns or by calling 0303 123 1113.

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What We Do

Home Care

Healthcare Recruitment

Incourcing

Our Services

Domiciliary Care

Live-in Care

Supported Living

Jewish Care

Children's Care

Home Help & Support

Respite Care

Complex Care

Over-Night Care

Companionship Care

Culturally Attuned Asian Home Care

Pet Friendly Care

Locations

Hertfordshire

Northamptonshire

Essex

London

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Carbon Reduction Plan For Concept Care Solutions

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0208 050 5986

58 High Street Watford Hertfordshire, WD17 2BS

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