ABOUT CONCEPT CARE SOLUTIONS
Concept Care Solutions with its Head Office in London and further branches in Northampton and Leigh-on-Sea, Southend, Essex.
Personal Specification and Job Description for Branch Manager.
Must be experienced with a proven track record in care, pro-active and able to maintain and develop business, as well as handling and new service users in the home care market.
Must hold (or working towards) a Level 5 Leadership and Management Health and Social Care or equivalent and have experience of domiciliary care business development, recruitment, compliance etc.
The branch manager performs a crucial role in the process of establishing and maintaining efficient Candidates Recruitment processes and as well as managing the day to day administrative duties facilitate the smooth functioning of the office. The role entails making sure that the robust recruitment practices are maintained to enable the seamless recruitment of candidates. Fundamental to the manager’s role is the concept of being a “role model” in developing the business and brand enhancement. This means the post holder must be exemplary at all times, regarding conduct, responsibility, self-management, team management, and when dealing with various changeable situations. The role of branch manager will determine the pace at which Concept Care Solutions will grow. It is therefore a key role in the company that requires one to constantly look at ways to develop the business to attain competitive advantage.
The position will also give the post holder the opportunity to achieve both personal and professional development.
In order to effectively perform the functions as the branch manager the post holder must have the following attributes:
Have previous managerial experience in the care sector (2 years preferred)
ü Be self-motivated.
ü Have strong interpersonal and customer service skills.
ü Have the ability to teach others.
ü Have a desire to learn and succeed.
ü Reliable and Trustworthy
ü An outstanding communicator in person and on the telephone.
ü A Proactive management style.
ü Pay attention to detail.
ü Committed to business development and continuous improvement
ü Monitor compliance with company and regulatory requirements
ü Experience working in the care market and dealing with CCG’s, local authorities etc.
ü Good organisational skills with ability to thrive under demanding timelines.
ü Team player but with a desire to shine and stand out from the crowd.
ü Hunger and desire to succeed in a competitive environment
ü Computer literate
ü Target driven
Duties & Responsibilities
As the branch manager, the post holder must fully understand that your role encompasses working with office staff, care staff, potential candidates, existing service users, new service users. The manager will also be required to independently manage the office operations and to report crucial issues to the registered/area manager manager.
ü Provide leadership that promotes trust, cooperation, and high levels of performance by all staff
ü Manage Care Service and staff
ü Monitoring annual leave, sickness and absences.
ü Creating a team that has drive and passion to succeed with the company’s vision.
ü Assist in organising and managing staff induction programs.
ü Staff appraisal and supervision – recording.
ü Assist in the daily business administration including recruitment of new candidates
ü Adhering to the company and service users’ safe recruitment policies which includes checking the candidates’ right to work, identity, qualification and experience, competences and Disclosure and Barring Service certifications, to name but a few.
ü Forecasting demands on training and staffing levels
ü Assessing individual support needs and developing action plan.
ü Correctly matching candidates’ experience, skills and competences to the service users’ requirements
ü Overseeing the induction of new staff.
ü Achieve targets and expand business
ü Prospect for and approach potential new service users and deal with service user enquiries
ü To maintain a customer-focused attitude towards duties and to ensure that at all times the needs of all service users are identified and met.
ü To provide the service user with timely and concise information as required e.g. quotations
ü To maintain and update databases
ü To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team
ü To adhere to set department budget constraints
ü To carry out any other duties appropriate to the post
Staff Training & Development
ü Making sure that all the staff has the necessary training they require in order to effectively perform their roles.
ü Ensuring that the company maintains contractual obligations with health, social services and private service users.
ü Continuous improvement of the business through benchmarking our services with competitors.
ü Assist in vengaging new service users and maintaining existing ones with particular reference to Health Care recruitment
ü Keeping accurate written records of all communication with service users.
ü Logging complaints and feedback and passing on to the registered manager
ü Assisting with handling feedback or complaints, investigations and action plans following company policies and procedures.
ü Assist in auditing complaints and feedback.
ü Regularly reviewing our complaints procedures and policy.
ü Enhancing the business reputation by ensuring safe practice adhering to the regulations set out by the CQC,
ü Assist in new business development and management as a means of achieving our expansionist
ü Marketing for new business and staff recruitment
ü You are responsible for assisting in regularly reviewing the company’s policies and procedures so that they may exceed CQC inspection standards
ü Establishing and maintaining links with professional bodies associated with our business.