ABOUT CONCEPT CARE SOLUTIONS
Concept Care Solutions with its Head Office in London and further branches in Northampton and Basildon, Essex.
Salary is negotiable
CCS aims to ensure that people who use our service are safeguarded by a rigorous but proportionate registration process for all our managers.
It is your responsibility to demonstrate to CCS and CQC at interview that you comply with the relevant regulations and to demonstrate your fitness to be registered as a registered manager.
As a registered manager, you will be responsible for the operational day-to-day management of the service ensuring Concept Care Solutions continues compliance with relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high-quality service enabling individual needs and organizational priorities to be met in accordance with available resources.
Personal Specification and Job Description for Home Care Registered Manager.
Must be experienced with a proven track record in care, pro-active, and able to maintain and develop business, as well as handling new service users in the home care market.
Must hold a Level 5 in Leadership and Management for Health and Social Care or equivalent and have experience of domiciliary care business development, recruitment, compliance, etc.
The Registered Manager performs a crucial role in the process of establishing and maintaining efficient Candidates Recruitment processes and as well as managing the day to day administrative duties facilitate the smooth functioning of the office. The role entails making sure that the robust recruitment practices are maintained to enable the seamless recruitment of candidates. Fundamental to the Manager’s role is the concept of being a “role model” in developing the business and brand enhancement. This means the post holder must be exemplary at all times, regarding conduct, responsibility, self-management, team management, and when dealing with various changeable situations. The role of the registered manager will determine the pace at which Concept Care Solutions will grow. It is therefore a key role in the company that requires one to constantly look at ways to develop the business to attain a competitive advantage.
The position will also give the post holder the opportunity to achieve both personal and professional development.
In order to effectively perform the functions as the Registered Manager the post holder must the following attributes:
Have previous managerial experience in the care sector
Have strong interpersonal and customer service skills.
Have the ability to teach others.
Have a desire to learn and succeed.
Reliable and Trustworthy
An outstanding communicator in person and on the telephone.
A Proactive management style.
Pay attention to detail.
Committed to business development and continuous improvement
Monitor compliance with company and regulatory requirements
Experience working in the care market and dealing with CCGs, local authorities, etc.
Good organizational skills with the ability to thrive under demanding timelines.
Team player but with a desire to shine and stand out from the crowd.
Hunger and desire to succeed in a competitive environment
Duties & Responsibilities
As the registered manager, the post holder must fully understand that your role encompasses working with office staff, care staff, potential candidates, existing service users, new service users. The Manager will also be required to independently manage the office operations and to report crucial issues to the regional manager.
Provide leadership that promotes trust, cooperation, and high levels of performance by all staff
Manage Care Service and staff
Monitoring annual leave, sickness, and absences.
Creating a team that has a drive and passion to succeed with the company’s vision.
Assist in organizing and managing staff induction programs.
Staff appraisal and supervision – recording.
Assist in the daily business administration including recruitment of new candidates
Adhering to the company and service user’ safe recruitment policies which include checking the candidates’ right to work, identity, qualification and experience, competences and Disclosure and Barring Service certifications, to name but a few.
Forecasting demands on training and staffing levels
Assessing individual support needs and developing an action plan.
Correctly matching candidates’ experience, skills, and competences to the service user’s requirements
Overseeing the induction of new staff.
Achieve targets and expand business
Prospect for and approach potential new service user and deal with service user inquiries
To maintain a customer-focused attitude towards duties and to ensure that at all times the needs of all service users are identified and met.
To provide the service user with timely and concise information as required e.g. quotations
To maintain and update databases
To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team
To adhere to set department budget constraints
To carry out any other duties appropriate to the post
Staff Training & Development
Making sure that all the staff has the necessary training they require in order to effectively perform their roles.
Ensuring that the company maintains contractual obligations with health, social services, and private service user.
Continuous improvement of the business by benchmarking our services with competitors.
Engage new service users and maintain existing ones with particular reference to Health Care Business Development
Keeping accurate written records of all communication with the service user.
Logging and investigating complaints, action plans, and feedback and pass on to the area manager
Handling feedback or complaints following company policies and procedures.
Audit complaints and feedback.
Regularly reviewing our complaints procedures and policy.
Enhancing the business reputation by ensuring safe practice adhering to the regulations set out by the CQC,
Lead business development and management as a means of achieving our expansion
Marketing for new business and staff recruitment
You are responsible for assisting in regularly reviewing the company’s policies and procedures so that they may exceed CQC inspection and compliance standards
Establishing and maintaining links with professional bodies associated with our business.