Concept Care Solutions is seeking an ‘On Call’ Coordinator, who will be based in the Edgware branch. The primary responsibility of this role will be to ensure that all telephone calls from clients and candidates are dealt with in a timely and efficient manner. This will include covering care worker cancellations and liaising with clients, family members and other healthcare professionals. The successful candidate will also ensure they provide the highest level of customer service to clients and carers at all times.
The successful candidate will also be responsible for keeping the Company database up to date at all times by recording all call details as and when they take place.
Working hours are 0600 – 0900 and 1700 – 2300 Tuesday – Thursday and 1700 hours on a Friday – 0900 Monday Morning.
The successful applicant will have the following skills and experience:
Ability to make decisions independently and use initiative to resolve issues
Excellent customer care skills
Good verbal communication skills
Flexible attitude towards working hours
Strong understanding of confidentially and data protection
Excellent prioritising skills
Good organisational skills
Effective time management skills
Capacity to exercise creativity in solving operational problems for Clients and/or Candidates
Experience in regularly using database systems
Experienced as a carer