To lead a geographical area, responsible for the business development, coordination, field care supervision, client & employee schedules. The primary duties include business development, sourcing new clients, matching caregivers/clients based on skill level & availability, tracking client/employee hours, filling open shifts, assisting clients with schedule changes, handling employee sick calls, assisting with client/employee relations, monitoring telephone system for accuracy, keeping excellent documentation/records, and participating in an on-call rotation. Handling all incoming calls, routing, and processing of initial enquires. Conduct care assessments and reviews for clients in the field as well as caregiver introductions. Responsible for a group of customers and Care Workers within the local community, ensuring their best interest and safeguarding their well being, providing a high-quality service Ensuring our customers are receiving the care and support they expect and deserve.
Inside Sales (Inbound Call Management)
Scheduling and Service Coordination
Recruitment and Personnel
Education, Experience, Knowledge, Skills, Abilities and Availability
You will also have experience in: